FAQs

Electronic Cigarettes

What is an Electronic Cigarette?

Electronic cigarettes are a smoking alternative to traditional regular tobacco cigarettes. The electronic cigarette is a vapourizing device that simulates a tobacco cigarette. It is comprised of four main parts: a rechargeable lithium-ion battery, an atomizer, an LED light, and a replaceable cartridge. The battery-powered device provides vapor (similar in sensation to a traditional cigarette) by delivering a vaporized Propylene Glycol or Vegetable Glycerin solution. This vapor also provides a flavor and physical sensation similar to that of inhaled tobacco smoke, while no tobacco, smoke, or combustion is actually involved in its operation. Electronic cigarettes are often marketed as a healthier alternative to tobacco smoking, since most of the harmful material produced by the combustion of tobacco in traditional cigarettes is not present in the atomized liquid of electronic cigarettes. Vaping an e-cigarette spares users and those around them from second hand smoke, and the over 4,000 chemicals found in tobacco smoke.

How does the Electronic Cigarette compare to Tobacco Cigarettes? Tobacco smoke contains over 4,000 chemical compounds, such as carbon monoxide, nitrogen oxides, hydrogen cyanide and ammonia. 43 of these are known to be toxic and/or carcinogenic. The Electronic Cigarette does not burn and produces no smoke, just a vapor mist that quickly evaporates. No tobacco, no smoke, no smell, no ashes, no tar, no carbon monoxides, and no other toxic chemicals.

E-Liquid

What is the liquid?

E-liquid or smoke juice is the liquid that provides the taste and the vapour when 'smoking' the Electronic Cigarette. The liquid is composed of PG (propylene glycol) or VG (vegetable glycerin), water, and flavour. PG and VG are common organic compounds that are used in food colouring, food additives, tobacco cigarettes, and smoke machines. They are recognised as being generally safe by the FDA.

How long does a cartridge last? It depends on the size of the cartridge, and the manner in which the e-cig is used. For example, one Ultra M601XL Cartridge will hold approx. 11 drops of liquid, which will last for approximately 80 puffs, or the equivalent of 3-5 cigarettes, depending on the users vaping style. One Janty eGo JETS Tank Cartridge will hold approx 1ml of e-liquid.

Smoke Anywhere

Can I 'smoke' my Electronic Cigarette anywhere? Electronic Cigarettes do not burn, and produce no smoke, and as such can be used in many places where tobacco smoke is not allowed. In Europe, where the Electronic Cigarette is better known, it has become more accepted. Many bars, restaurants, and clubs are allowing their customers to use the Electronic Cigarette. However this acceptance is dependent upon the discretion of each business owner. We have found that most people and business owners in North America are amazed when they are told what the Electronic Cigarette is, and gladly allow them to be used.

E-cigs To Quit Smoking

Can I use it to stop smoking? Electronic Cigarettes have not yet been studied or proven to be a smoking cessation device and therefore are not advertised or marketed as such. However, many people who purchase an Electronic Cigarette, do so for health reasons, and many change from smoking tobacco cigs to vaping an e-cig.

Also, many of our customers start at high strength of e-liquid, and work their way down to zero nicotine.

Shipping

All in stock orders are usually shipped within 24hrs. If there is a delay in shipping your order more than 24hrs. you will be notified. The Shipping Time is how many business days for delivery once the order has been processed, packed, and shipped.

USA: We ship all USA orders via USPS. Approx. ship times: Express (3-5 bus days), Expedited (4-7 bus days).

Canada: We ship all Canadian orders via Canada Post. Approx. ship times: Xpress (1-3 bus days), Expedited (2-4 bus days), Reg (3-5 bus days).

International: We ship all International orders via USPS or Canada Post. Approx. ship times: Int'l Small Packet Air (7-10 bus days).

Lost Packages: Please contact us if your order has not arrived after the maximum allowable business shipping days, and we will initiate a trace on your package and/or send out a replacement order.

Tips, Care & Maintenance

Smoking Technique

Vaping an Electronic Cigarette gives you the same sensations as smoking a tobacco cigarette - the hand/mouth/inhaling/smoke - oral satisfaction, but there are small differences that you will soon become accustomed to when vaping an e-cig. Some users incorporate a slightly different technique (a longer, slower draw) when using an Electronic Cigarette. Others, use a shorter first inhale, or primer puff, to heat up the atomizer correctly. You will quickly become acclimatized to vaping your e-cig, and find your own technique.

Care

E-cigs are high quality electronic devices, and some special care should be given to it, as you would with any other electronic device.

Maintenance

Although electronic-cigz.com sells premium E-cigs, all Electronic Cigarette batteries and atomizers have a life span. The life span of these parts are dependent on how they are used, and how much they are used. If you are to think of E-cig maintenance as a car - the battery would be much like your cars battery, while the atomizer would be the spark plugs. These items are consumable/disposable products. Please refer to the Tips and Maintenance section of our website - Tips and Maintenance

WARNINGS

Battery Safety

Use special caution when working with Li-ion cells, they are very sensitive to charging characteristics and may explode or burn if mishandled.

User should have enough knowledge of Li-ion rechargeable batteries in charging, discharging and assembly before use.

Always charge in/on a fire-proof surface.

Never leave charging batteries unattended.

Never continue to use an e-cigarette type device if you can feel the battery get hot. If your battery gets hot to the touch, or if it begins smelling: DO NOT USE IT ANYMORE. Let it cool down (1 hour) in a safe environment (outside preferably), and then dispose of correctly, or make arrangements to return, if still under warranty.

If your e-cigarette or device begins activating itself, immediately remove your atomiser and disconnect the battery. Do NOT trust the battery, nor the atomiser anymore from this point on. This means never leave either of the components connected in your pocket, in your nightstand, or out of visibility where you can not immediately separate the two components.

Read the information found at: Battery Safetybefore purchasing. It is important to carry batteries properly, charge properly, and dispose of properly.

electronic-cigz.com are not responsible for damage if there is any modification of the batteries/chargers in any form or shape. We are not responsible for any damage caused by misuse or mishandling of Li-Ion batteries and chargers. We will not be held responsible or liable for any injury, damage, or defect, permanent or temporary that may be caused by the use of any batteries.

Customer Service

We offer our customers only the highest quality and best products available. We have invested time and money in producing the premium E-cigs and E-cartridges on the market. If you have any questions or problems, we want you to be able to access us so that we can help you immediately. Customer service is our top priority, we want to keep you as a long-term, happy, informed friend. You can contact us at anytime through e-mail or phone and we will gladly listen and act at once.

Warranty Policy

Customer must email us with Order Number, problem, and exact parts needing replacement. An RMA number will be issued for all warranty returns, and the warranty replacement parts will be mailed directly to the customer. All faulty items to be replaced under the warranty period must be mailed back to us, at customers expense to: electronic-cigz.com 304 Stone Road West, Suite #186 Guelph, ON N1G 4W4 RMA# ______

The RMA# must be visible on the return package.

Refund Policy

Any customers unhappy with their purchase and looking for a refund, have 14-days from receipt of their order, to contact us (info@electronic-cigz.com) with a refund request. All of the order must be returned in good shape to electronic-cigz.com at the customers cost. Returned orders will be checked, and if the order is in good shape, a refund will be made to the customers credit card within 48hrs of receipt of the returned goods. All refunds are -15% re-stocking charges. Refunds are only applicable to hardware (chargers, pcc's, etc.), and not applicable to consumable items (atomizers, liquid, cartridges, batteries).

Privacy Policy

What information do we collect?

We collect information from you when you register on our site or place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)

To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.electronic-cigz.com/info.html.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 11/27/2011 info@electronic-cigz.com