PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. By using the Site, you agree that you are at least 18 years of age.
By purchasing our products you identify yourself to be at least 18 years old or of legal smoking age in your country.
The price of the goods ordered will be the price shown in $US for U.S./Int'l Customers, and in $CDN for Canadian Customers. The cost of arranging delivery and purchase price will be clearly displayed on the checkout page before the customer commits to the order.
electronic-cigz.com reserves the right to conduct business with only those parties that they deem fit and to refuse service to anyone for rude and obnoxious behavior, misrepresentations of any kind, violations of general internet policies such as spam and/or continual customer complaints for products and/or services offered.
electronic-cigz.com aims to provide exceptional products and service to all clients. If you are not satisfied for any reason, please contact us directly and immediately so that a remedy may be established.
electronic-cigz.com Terms of Service, FAQs and Pricing can change at anytime without prior notice.
In no event shall electronic-cigz.com be held liable for any consequential, direct, indirect, incidental, punitive, or other damages whatsoever due to the misuse of electronic-cigz.com products.
When you place your order it will be assumed that you have read and agreed to the terms and conditions.
We accept the following forms of Payment:
Intercac e-Transfer (Canada Only) - Interac e-Transfer Info
Cash In-Store Pickup - For customers who will be picking up their order personally at our US or Canadian offices.
Bank Wire Transfer - Wholesale CustomersAll USA and International Orders are billed in $USD
All Canadian Orders are billed in $CDN
All in stock orders are usually shipped within 24-48hrs. If there is a delay in shipping your order more than 48hrs. you will be notified. The Shipping Time is how many business days for delivery once the order has been processed, packed, and shipped.
We ship all USA orders via USPS. Approx. ship times:
First-Class Mail (2-5 bus days) Max 0.8lbs
Priority Mail (2-4 bus days) Tracking
Express Mail (1-3 bus days) Tracking
We ship all Canadian orders via Canada Post. Approx. ship times:
Expedited (2-7 bus days)
Xpresspost (1-3 bus days)
We ship all International orders via USPS or Canada Post. Approx. ship times:
Int'l Small Packet Air (7-18 bus days)
Priority Mail Int'l (4-10 bus days)
Express Mail Int'l (3-5 bus days)
Please contact us if your order has not arrived after the maximum allowable business shipping days, and we will initiate a trace on your package and/or send out a replacement order.
Wholesale orders may be charged additional Shipping Charges, depending on the weight/size and location.
Use special caution when working with Li-ion cells, they are very sensitive to charging characteristics and may explode or burn if mishandled.
User should have enough knowledge of Li-ion rechargeable batteries in charging, discharging and assembly before use.
Always charge in/on a fire-proof surface.
Never leave charging batteries unattended.
Never continue to use an e-cigarette type device if you can feel the battery get hot. If your battery gets hot to the touch, or if it begins smelling: DO NOT USE IT ANYMORE. Let it cool down (1 hour) in a safe environment (outside preferably), and then dispose of correctly, or make arrangements to return, if still under warranty.
If your e-cigarette or device begins activating itself, immediately remove your atomiser and disconnect the battery. Do NOT trust the battery, nor the atomiser anymore from this point on. This means never leave either of the components connected in your pocket, in your nightstand, or out of visibility where you can not immediately separate the two components.
Read the information found at: Battery Safety
before purchasing. It is important to carry batteries properly, charge properly, and dispose of properly.
electronic-cigz.com are not responsible for damage if there is any modification of the batteries/chargers in any form or shape. We are not responsible for any damage caused by misuse or mishandling of Li-Ion batteries and chargers. We will not be held responsible or liable for any injury, damage, or defect, permanent or temporary that may be caused by the use of any batteries.
We offer our customers only the highest quality and best products available. We have invested time and money in producing the premium E-cigs and E-cartridges on the market. If you have any questions or problems, we want you to be able to access us so that we can help you immediately. Customer service is our top priority, we want to keep you as a long-term, happy, informed friend. You can contact us at anytime through e-mail or phone and we will gladly listen and act at once. Email: email@example.com
Customer must email us with Order Number, problem, and exact parts needing replacement. An RMA number will be issued for all warranty returns, and the warranty replacement parts will be mailed directly to the customer. All faulty items to be replaced under the warranty period must be mailed back to us, at customers expense to:
182 Woolwich St.
Guelph, ON N1H3V6
The RMA# must be visible on the return package.
Any customers unhappy with their purchase and looking for a refund, have 14-days from receipt of their order, to contact us (firstname.lastname@example.org) with a refund request. All of the order must be returned in good shape to electronic-cigz.com at the customers cost. Returned orders will be checked, and if the order is in good shape, a refund will be made to the customers credit card within 48hrs of receipt of the returned goods. All refunds are -15% re-stocking charges. Refunds are only applicable to hardware (chargers, pcc's, etc.), and not applicable to consumable items (atomizers, liquid, cartridges, batteries).